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FCA Consumer Duty Overview
Quick overview of the FCA's Consumer Duty (PS22/9). Covers the four outcomes, cross-cutting rules, and what good customer outcomes look like for regulated firms.
1 modules, 1 lessons~5 minutes80% pass mark4 flipcards, 1 scenario
CPD Aligned
This course covers the FCA Consumer Duty at a high level. Firms should refer to the FCA's finalised guidance (FG22/5) and policy statement (PS22/9) for detailed implementation requirements.
What you will learn
- Understand the Consumer Duty and its consumer principle
- Know the four outcomes firms must deliver
- Understand the cross-cutting rules
- Recognise what good customer outcomes look like
Who is this for?
All staff in FCA-regulated firms
Course details
Duration~5 min
Modules1
Lessons1
Pass mark80%
CertificateYes
CPD Hours0.1
Jurisdiction
UK (FCA Consumer Duty, FCA Handbook PRIN 2A). Applicable to FCA-regulated firms.
Course Modules
1
The Consumer Duty Framework
~5 minUnderstanding the FCA's most significant conduct initiative in a generation.
Consumer Duty: What You Need to Know
AudioVisualFlipcardsScenario
Assessment - 3 questions
Total Questions
3
Pass Mark
80%
Audio
1/1
Certificate
Yes
v1.0.0 | Updated 2026-06-28 | Sources verified 2026-06-28
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