Question 1

How do I create a course?

Accepted Answer

Go to Course Admin and click 'Generate Course'. Paste your policy document, choose a title and category, and click Generate. AI tailors a course to your policies with lessons, quizzes, and certificates. Your admin reviews and approves it before it goes live.

Question 2

Can the AI search the web for regulatory updates?

Accepted Answer

Yes. When generating or regenerating courses, AI can search for the latest regulatory guidance to ensure your training content is current and properly cited.

Question 3

Can quizzes be cheated?

Accepted Answer

No. Quiz answers are validated securely and correct answers are never exposed to learners. Results are tamper-proof for regulatory purposes.

Question 4

What happens after I complete a course?

Accepted Answer

You sign a compliance declaration confirming you understood the material. This is timestamped and stored as part of your audit trail. You then receive a certificate with a unique shareable URL.

Question 5

Can I resume a course later?

Accepted Answer

Yes. Your progress is saved automatically. When you return, you pick up exactly where you left off.

Question 6

What is FastTrack?

Accepted Answer

If you already know the material, FastTrack lets you skip straight to the quiz. Pass it and you're done. Great for annual refresher training.

Question 7

How do I invite my team?

Accepted Answer

Go to Team Management in the sidebar. Add team members by email or bulk import from a CSV. They'll get an invitation to create their account and start training.

Question 8

What topics are covered?

Accepted Answer

100+ courses across AML, health & safety, harassment prevention, data protection, cybersecurity, fraud, bribery, sanctions, AI governance, and more. Plus you can generate bespoke courses from your own policies.

Question 9

I forgot my password. How do I reset it?

Accepted Answer

Go to the login page and click 'Forgot password?'. Enter your email address and we will send you a secure reset link. The link expires after 1 hour. Click it to set a new password.

Question 10

How do Slack reminders work?

Accepted Answer

Connect your Slack workspace from Settings. ComplySkills sends a DM to team members every weekday at 9am if they have overdue or upcoming training. No chasing needed.

Question 11

How do I generate an evidence pack for my regulator?

Accepted Answer

Go to Reports and Evidence in the admin sidebar and click 'Evidence Pack'. This generates a complete HTML report with team members, course completions, signed declarations, and verifiable certificate IDs. Print it or save as PDF.

Question 12

Can I remove someone from my team?

Accepted Answer

Yes. Go to Team Management and click the remove icon next to the team member. This is a soft removal that preserves their training records in your audit trail.

Question 13

How do I track my training hours?

Accepted Answer

Go to CPD Log in the sidebar. It shows your total training hours across all completed courses, grouped by year. You can export your training record as a CSV. Note: courses are CPD-structured but not yet independently CPD-certified. Check with your professional body whether they accept self-declared training hours.

Question 14

How do I acknowledge a policy?

Accepted Answer

Go to My Policies in the sidebar. You will see all active policies published by your admin. Read the policy content and click 'Acknowledge' to confirm you have read and understood it. Your acknowledgement is timestamped and tracked.

Question 15

How do I send overdue training reminders?

Accepted Answer

Go to Reports and Evidence in the admin sidebar. The Overdue Training section shows all past-due assignments. Click 'Send Reminders' to email all team members with overdue training in one click.

Help & Support

Frequently Asked Questions

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Help & Support

Frequently Asked Questions

Still need help?