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FCA Consumer Duty
Comprehensive training on the FCA's Consumer Duty (PS22/9), the most significant conduct regulation in a generation. Covers the four outcomes, the cross-cutting rules, and practical application across financial services. Essential for all staff in FCA-regulated firms.
3 modules, 9 lessons~35 minutes80% pass mark36 flipcards, 9 scenarios
CPD AlignedCertificate of Completion
This course content has been AI-generated from FCA regulatory guidance including PS22/9, FG22/5, and related Dear CEO letters. Your organisation's compliance team must verify the accuracy and completeness of this material before using it as part of your official training programme.
What you will learn
- Understand the Consumer Duty and why the FCA introduced it
- Apply the four Consumer Duty outcomes to your daily role
- Identify vulnerable customers and respond appropriately
- Recognise foreseeable harm and take action to prevent it
- Understand the regulatory consequences of non-compliance
Who is this for?
All staff in FCA-regulated firms
Course details
Duration~35 min
Modules3
Lessons9
Pass mark80%
CertificateYes
CPD Hours0.6
Jurisdiction
UK (FCA Consumer Duty PS22/9, Consumer Rights Act 2015, Financial Services and Markets Act 2000).
Course Modules
1
Understanding the Consumer Duty
~12 minWhy the FCA introduced the Consumer Duty, the overarching principle, and the three cross-cutting rules that apply to every interaction.
Why the Consumer Duty Exists
AudioVisualFlipcardsScenario
The Three Cross-Cutting Rules
AudioVisualFlipcardsScenario
Vulnerable Customers Under the Duty
AudioVisualFlipcardsScenario
Assessment - 5 questions
2
The Four Outcomes
~12 minDeep dive into each of the four Consumer Duty outcomes: products and services, price and value, consumer understanding, and consumer support.
Outcome 1: Products and Services
AudioVisualFlipcardsScenario
Outcome 2: Price and Value
AudioVisualFlipcardsScenario
Outcomes 3 and 4: Understanding and Support
AudioVisualFlipcardsScenario
Assessment - 5 questions
3
Implementing the Duty in Practice
~12 minPractical application of the Consumer Duty in your daily role, monitoring outcomes, and understanding the consequences of non-compliance.
Consumer Duty in Your Daily Role
AudioVisualFlipcardsScenario
Monitoring Outcomes and MI
AudioVisualFlipcardsScenario
Consequences of Non-Compliance
AudioVisualFlipcardsScenario
Assessment - 5 questions
Total Questions
15
Pass Mark
80%
Audio
9/9
Certificate
Yes
v1.2.0 | Updated 2026-07-01 | Sources verified 2026-06-30
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