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Retail & E-Commerce Compliance Essentials
Comprehensive compliance training for UK retail and e-commerce professionals. Covers consumer protection law, trading standards, data protection, payment security, supply chain ethics, and workplace safety. Essential for all staff working in retail environments, from shop floor to head office.
3 modules, 9 lessons~30 minutes80% pass mark36 flipcards, 9 scenarios
CPD AlignedCertificate of Completion
This course content has been AI-generated from UK legislation including the Consumer Rights Act 2015, Modern Slavery Act 2015, UK GDPR, and Health and Safety at Work Act 1974. Your organisation's compliance team must verify the accuracy and completeness of this material before using it as part of your official training programme.
What you will learn
- Understand consumer rights under the Consumer Rights Act 2015 including returns, refunds, and faulty goods
- Apply pricing regulations and advertising standards to avoid misleading customers
- Handle age-restricted sales lawfully with proper due diligence
- Comply with UK GDPR requirements for customer data, loyalty schemes, and marketing
- Recognise modern slavery risks in retail supply chains and fulfil Section 54 obligations
Who is this for?
All staff in UK retail and e-commerce businesses
Course details
Duration~30 min
Modules3
Lessons9
Pass mark80%
CertificateYes
CPD Hours0.5
Jurisdiction
UK (Consumer Rights Act 2015, Modern Slavery Act 2015, UK GDPR, Health and Safety at Work Act 1974, Advertising Standards Authority CAP Code).
Course Modules
1
Consumer Protection & Trading Standards
~10 minCore consumer rights legislation that every retail professional must understand: the Consumer Rights Act 2015, pricing and advertising rules, and age-restricted sales obligations.
Consumer Rights Act 2015 — Returns, Refunds, and Faulty Goods
AudioVisualFlipcardsScenario
Pricing Regulations, Misleading Advertising, and ASA Rules
AudioVisualFlipcardsScenario
Age-Restricted Sales — Alcohol, Knives, Vaping, and Due Diligence
AudioVisualFlipcardsScenario
Assessment - 5 questions
2
Data Protection & Digital Commerce
~10 minHow UK GDPR applies to retail customer data, e-commerce compliance obligations for distance selling, and the fundamentals of payment card security.
Customer Data in Retail — GDPR, Loyalty Schemes, and Marketing Consent
AudioVisualFlipcardsScenario
E-Commerce Compliance — Distance Selling, Cookies, and Accessibility
AudioVisualFlipcardsScenario
Payment Security — PCI DSS Basics and Card Fraud Prevention
AudioVisualFlipcardsScenario
Assessment - 5 questions
3
Supply Chain & Workplace Compliance
~10 minEthical supply chain obligations under the Modern Slavery Act, health and safety on the shop floor, and preventing retail theft, fraud, and internal dishonesty.
Modern Slavery in Retail Supply Chains — Section 54 Statements
AudioVisualFlipcardsScenario
Health & Safety on the Shop Floor — Manual Handling, DSE, and Slips/Trips
AudioVisualFlipcardsScenario
Preventing Theft, Fraud, and Internal Dishonesty
AudioVisualFlipcardsScenario
Assessment - 5 questions
Total Questions
15
Pass Mark
80%
Audio
9/9
Certificate
Yes
v1.2.0 | Updated 2026-07-01 | Sources verified 2026-07-01
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