CS
All Courses
Verified CourseIn-depth
Treating Customers Fairly
Understand the FCA's expectations for treating customers fairly across all regulated firms. Covers the six consumer outcomes, vulnerable customer obligations, fair pricing, and the relationship between TCF and the new Consumer Duty.
1 modules, 3 lessons~30 minutes80% pass mark12 flipcards, 3 scenarios
CPD AlignedCertificate of Completion
This course covers FCA Treating Customers Fairly principles. It is provided for educational purposes. Your compliance officer should verify applicability to your specific firm type.
What you will learn
- Explain the six TCF consumer outcomes
- Identify what fair treatment looks like in practice
- Recognise obligations towards vulnerable customers
- Understand the relationship between TCF and Consumer Duty
- Apply TCF principles to everyday customer interactions
Who is this for?
All staff in regulated firms
Course details
Duration~30 min
Modules1
Lessons3
Pass mark80%
CertificateYes
CPD Hours0.5
Jurisdiction
UK (FCA-regulated firms)
Course Modules
1
The TCF Framework
~30 minUnderstanding the six consumer outcomes and why fair treatment matters
What is Treating Customers Fairly?
AudioVisualFlipcardsScenario
TCF in Practice: Product Design and Sales
AudioVisualFlipcardsScenario
Vulnerable Customers
AudioVisualFlipcardsScenario
Assessment - 5 questions
Total Questions
5
Pass Mark
80%
Audio
3/3
Certificate
Yes
v1.2.0 | Updated 2026-07-01 | Sources verified 2026-07-01
Frequently Asked Questions
About this course
About ComplySkills
